How can we help you?
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
General Questions
What file formats do you support?
We support JPG, PNG, WebP, and PDF uploads up to 22 MB. Floor plan and design results download as PNG or JPG images; the floor plan tools add a DXF (beta) trace for use as a CAD underlay. Measured plans with PDF, DXF, IFC and 3D files come from Plan Chat (cad.ai-architectures.com) on the same account. We do not export DWG.
Credits & Billing
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Email Support
Get detailed help from our support team. We typically respond within 24 hours.
Contact SupportEmail: support@ai-architectures.com
Business Hours: Monday - Friday, 9AM - 6PM PST
Response Time: Within 24 hours for email